Trust ID Card | Refund Policy:

Refund Conditions

Problem with the Product – refund or free change is allowed

in the case of problems with product like:

MRZ code invalid.
Passport Number invalid.
Personal Code invalid.
Barcode invalid.
Problems or defects with product. (Cut, bad aligement, breaks... )
If you find any other problems with product, and justify it.
...or Any other data what fills not by you if they have typo or invalid value.

Not Refund cases:

You mixed first name and last name on the Product.
You mixed any other data while uploading on the site.
Problem with photo. When you upload photo you confirm that you read Photo Requiements List.
Document wasn't accepted by service (Like Linkedln - They accept Randomly, it doesn't depend on us).
General statements (such as “not what I thought”, or “I can't use this”)
...and any other cases if it has valid data, and correct view.

IMPORTANT:

The main thing you should know about your purchase is that by starting using Product before the 7 days expiration from the purchase date you acknowledge that you will lose your right to change your mind and request a refund. For example, you have purchased the Product, paid for it and received the link for the downloading, you have only 7 days to find a problem with it and require refund or change.

Refund Process:

For cancellation reimbursements, we will make the reimbursement without undue delay, and not later than 5 days.

Refunds can only be issued to the original payment method and original wallet used for a payment before, and you will not incur any fees as a result of such reimbursement.

Disputes:

Email: trustidcard@proton.me